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Tutorial ManualLaserbox Pro
Laserbox – Introducing Laserbox
Laserbox – Bring Sketch to Life
Laserbox-Laser What You Pick
Laserbox – Unboxing and First Use
Laserbox – Intelligent Image Extraction
Laserbox – “Bring Sketch to Life” Setup
Laserbox – Make Custom Design
Frequently Asked Questions
How to use Laserbox
Q1: Is Laserbox safe?
Laserbox is designed to be fully enclosed to ensure the safety of operators. Besides, Laserbox can stop working the moment its lid is opened, which protects operators from being hurt. In addition, Laserbox is CE, FCC and FDA certified. All Laserbox’s electronic components are China CCC standard certified. According to the existing international standard, Laserbox is classified by FDA as Class I laser product, meaning Laserbox is as safe as laser printers commonly used in offices and is not hazardous to human body.
Q2: How does laser cutting work?
Laser cutting works by having a high-powered, highly-focused laser beam radiated from a laser generator run through a material, leaving a clean cut with a smooth finish. To put it more clearly, the laser beam heats the surface of a material to its melting or boiling point, and meanwhile the high-pressure gas in line with the laser beam blows molten or vaporized materials from the cutting area. As the laser beam runs through the material, it finally leaves a cut on the material.
Q3: What types of files can be engraved by Laserbox?
Image (bitmap) engraving is a common design method. Using Laserbox, you can engrave photos or pictures (BMP, GIF, JPG, PNG and other formats) onto materials such as wood, medium-density fibreboard. Photos taken by mobile phones and most of those pictures you find on Internet are bitmaps. Specifically speaking, bitmaps are pictures which are composed of the smallest possible units – pixels. And the image quality of a bitmap is determined by the resolution (the number of pixels per inch). A larger number of pixels per inch means a higher resolution, and a higher resolution means a better image quality.
Q4: What types of files can be laser cut by Laserbox?
Graphics (vector) cutting is a common design method. Using Laserbox, we can cut graphics, such as DXF and SVG formats on materials like wood and acrylic. Most of the graphics designed by AI, CAD and CorelDRAW are vector graphics. Vector graphics consist of dots, curves, lines, rectangles, and circles, which together make pictures.
Q5: How do the speed and power settings influence engravings/cuts?
Lower speed = Deeper engravings
Higher speed = More shallow engravings
Lower power = More shallow engravings
Higher power = Deeper engravings
Lower speed = Wider cuts
Higher speed = Slimmer cuts
Lower power = More shallow cuts
Higher power = Deeper cut
Q6: How can I ensure the best performance of the Bring Sketch to Life functionality?
We recommend you use black/red oil-based markers (Deli S550 recommended) to draw pictures on the 3mm (1/8 inch) basswood (with white paper attached) which is officially provided by Makeblock. While drawing, you should not draw images on the edge of the basswood or the barcode.
Q7: Any requirements on computer configurations if I want to use the software Laserbox?
The performance of Laserbox has little to do with the speed of the
computer. However, a faster computer could indeed save you much time on
processing images. So, for a smoother experience, the
recommended/minimum configurations include:
Operating system: 64-bit Windows7/macOS Mojave10.13
Processor: Core i3 / AMD A6 2.4Ghz
RAM: 4GB RAM
Storage: 5GB available
Q8: Is Laserbox difficult to get started with?
Laserbox is quite easy to get started with. From feedback of some customers, it only took them about 3 minutes to complete their first cutting/engraving project. Besides, Laserbox comes with a User Manual that’s designed to help you quickly pick up. You can also join our Facebook groups to communicate with other Laserbox users and learn from each other. We’d like to help you out whenever you run into issues.
Laser Cutting Capabilities
Q1: Which materials can be laser cut/engraved by Laserbox?
- Wood board
- Base plate
- ABS double color sheet
- Wood veneer
- Glass fiber
However, if you would like to cut/engrave other materials that are not listed above, you could send your material to Makeblock for a further test.
Q2: Does Laserbox only support official materials provided by Makeblock?
Materials supported by Laserbox include but not limited to Makeblock's
official materials, but only official materials have been repeatedly
tested by us. Using official materials, you can easily obtain the best
experience and engravings/cuts without manually configuring parameters
such as focus, speed or power because they are already properly set.
NOTE: The Bring Sketch to Life functionality only supports Makeblock's official materials.
Q3: What's the thickness range of Laserbox?
Laserbox can cut paulownia wood board of up to 15mm.
Q4: Can metal be cut/engraved by Laserbox?
Laserbox cannot cut metal because all the laser beams radiated from CO2
laser tubes can’t cut metal.
Despite this, Laserbox can engrave metal. You can use Laserbox to engrave your iPhone case (anodic aluminum oxide).
Q5: Which materials are not recommended to be engraved by Laserbox?
- Leather including Chromium VI and artificial leather
- Carbon fiber
- Beryllium oxide
Or materials containing halogens (Fluorine, Chlorine, Bromine,
Iodine, and Astatine), epoxy resin or phenolic resin
Laser cutting or laser engraving the materials above might produce dust or gas which endanger operators or the laser cutter. Therefore, using laser equipment to process those materials is not recommended.
- Uneven materials
- Wet materials
- Dirty materials
- Oversized materials
Shipping & Delivery
Q1: When will my Laserbox arrive?
For US customers,we'll initiate your shipment in 2 days and your Laserbox will arrive within about 10 days.For international customers,please fill in the information at https://xtool.com/contact-us/，xTool team（or a xTool authorized reseller in your region）will get back to you shortly.
Q2: How much does shipping cost?
For US customers,shipping is completely free, which can usually saves you about $600.For international customers,please fill in the information at https://xtool.com/contact-us/，xTool team（or a xTool authorized reseller in your region）will get back to you shortly.
Q3: Do I have to pay taxes and tariffs for my Laserbox?
Fortunately, There is no tax for customers in the US,this usually saves you about $600.All taxes, fees, tariffs, and customs duties are the responsibility of xTool. That means xTool is responsible for paying all import duties, import taxes, brokerage charges (if applicable), and Value Added Tax (VAT).For international customers,please fill in the information at https://xtool.com/contact-us/，xTool team（or a xTool authorized reseller in your region）will get back to you shortly.
Warranty & Support
Q1: What is the warranty?
We provide a 6 month warranty on the Laserbox Basic and a 12 month warranty on the Laserbox Pro. Special terms apply for international customers.
The details at: https://xtool.com/support/
Q2: How can I become an international reseller or distributor?
Please fill in the information at https://xtool.com/contact-us/，xTool team（or a xTool authorized reseller in your region）will get back to you shortly.
Wear and Tear
Q1: How often do I need to change filters?
The frequency of filter change depends on the type of engraving materials and processing method (cutting/engraving) that you actually use, because the amount and composition of smoke exhausted during operation can vary on engraving materials that are being cut or engraved. For instance, the amount of smoke generated by cutting paper is different from that generated by cutting wood boards; also, the amount of smoke generated by engraving wood boards is different from that generated by cutting wood boards. In short, the frequency of filter change varies greatly on what engraving material and processing method is used. Light users could change the filter every six months, while heavy users may need to change it about every month. Also, we recommend you change the filter if it gets clogged. When the filter is clogged, the smoke purifier will blink red, that’s Laserbox prompting you to replace the filter, and the companion software will also display a prompt.
Q2: How often do I need to change the laser tube?
Laserbox is equipped with a RECI CO2 laser tube. This type of laser tubes has a lifespan of approximately 10,000 hours, but the actual life is dependent on the actual usage. Keep the ambient temperature between 0 to 35℃during operation because a high-temperature environment may accelerate the aging process of laser tubes.
Q3: Why do my basswood sheets warp?
Basswood sheets are a kind of wood composites. They, like most types of wood materials, are likely to warp due to the change in moisture content (MC). An inherent property of wood materials is that they warp when they absorb humidity. The structure of basswood sheets helps mitigate the warping due to MC change, but it is still necessary to store them in the right way. Avoid placing basswood sheets in an environment that is excessively humid or where they are directly exposed to sunlight. In addition, stress on the wood sheets may also cause warping so please avoid factors that may develop stresses on the materials.
Laserbox(PC)Smart laser cutting and engraving software Released: 2020.09.27
How to perform a position calibration?
How to clean the air nozzle and laser head?
How to maintain the rails？
How to charge the water？
How to clean the lenses？
How to replace the laser tube？
How to clean the tray
- Warranty Procedure
- Warranty Policy
- Warranty Period of Product
- Repair Sevices
If you purchase the product from an authorized distributor, please contact the authorized distributor for warranty service first. If the distributor cannot fix the issue, please contact Makeblock Technical Support for help referring to the above chart.
What are Warranty Policies?
Return: Within 7 days upon the date of sale, if any malfunction occurs, the customer may choose to return, replace, or repair the product only after the problems are diagnosed to be warranty-related by Makeblock or authorized technicians. Makeblock will cover the cost of two-way freight.
Replacement: Within 15 days upon receipt of the purchased product, if any factory damage, missing part or malfunction is found, the customer may choose to replace or repair the product only after the problems are diagnosed to be warranty-related by Makeblock or authorized technicians. Makeblock will cover the cost of two-way freight.（Note: Only products that are not modified will be accepted for replacement.）
Repair: In terms of malfunction problems, Makeblock will generally use efforts to repair the product or parts. During the Warranty Period, if you find any performance issue with the product which is covered by this Warranty, Makeblock will provide free service to repair or replace defective components and cover one-way logistics cost after the problems are diagnosed to be warranty-related by Makeblock or authorized technicians. Regarding the quality issue found at the product which does not apply to free repairs or whose warranty period expires, Makeblock will provide charged repair service to the product after the problems are confirmed by Makeblock or authorized technicians and the labor cost, material cost and freight generated during the repair will be borne by the customer.（Note: A repaired/replacement product or part is warranted for two (2) months from the date of shipment, or the remainder of the original warranty period, whichever is longer.）
This warranty does not apply to:
- Product and parts whose warranty period expires;
- Normal discoloration, wear, tear and consumption;
- Malfunction or damage caused by incorrect or improper use, maintenance or storage, such as: improper handling; use for purposes not as properly intended; improper insertion and removal of external equipment; drop or improper external force extrusion; contact or exposure to inappropriate temperature, solvent, acid, alkali, water immersion and other environments; and breaking & cracking, rusting and damage of products or parts (such as casing, components, circuits, etc.) due to insects, rat bites, or any foreign materials;
- Damage due to installation, repair, alteration or modification by anyone other than an authorized service center or personnel of Makeblock;
- Product or parts whose original identifying information has been modified, defaced or removed;
- Absence of a valid receipt or any other documents that can prove the warranty status;
- Malfunction or damage resulting from uses of software that are illegally licensed, non-standard or not available to the public;
- Malfunction or damage caused by virus infection, hacker attack or other malicious infringements;
- Malfunction or damage due to force majeure or accidents;
- Damage occurred on the product’s way back to Makeblock for repair;
- Including but not limited to other non-design, technical, manufacture, quality issue;
- Makeblock does not warrant that the operation of the product is uninterrupted or effort-free.
If you run into issues above, please contact relevant parties for solutions, for which Makeblock is not held reliable.
The packing of the product, free gifts, consumable parts, and accessories do not apply to this Warranty. If you find any damage upon receiving, Makeblock will provide you free replacement. Please check timely the product after the receipt thereof. Makeblock will charge certain fees if you would add packaging, accessories or require refurbishment service. In terms of products bought in China but took out abroad, Makeblock is only responsible for the cost of freight occurring in China when the repaired product is sent back to the client, and the client shall be responsible for all the rest of the cost of freight occurring . None of any warranty service made by an authorized distributor is covered by this warranty policy, and Makeblock shall not be held liable. In terms of discontinued products or the products which are going to be discontinued, Makeblock will publish relevant announcement and inform authorized distributors to notify customers of the deadline of the Warranty Period. Makeblock and its authorized distributors will terminate the warranty service after the deadline of the Warranty Period. To the extent other warranty agreements are made during the purchase, those contracts confirmed by Makeblock shall prevail.
HOW CONSUMER LAW RELATES TO THIS WARRANTY
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE (OR BY COUNTRY OR PROVINCE). OTHER THAN AS PERMITTED BY LAW, MAKEBLOCK DOES NOT EXCLUDE, LIMIT OR SUSPEND OTHER RIGHTS YOU MAY HAVE, INCLUDING THOSE THAT MAY ARISE FROM THE NONCONFORMITY OF A SALES CONTRACT. FOR A FULL UNDERSTANDING OF YOUR RIGHTS YOU SHOULD CONSULT THE LAWS OF YOUR COUNTRY, PROVINCE OR STATE.
WARRANTY LIMITATIONS SUBJECT TO CONSUMER LAW
TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE REMEDIES SET FORTH ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED. MAKEBLOCK DISCLAIMS ALL STATUTORY AND IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS, TO THE EXTENT PERMITTED BY LAW. IN SO FAR AS SUCH WARRANTIES CANNOT BE DISCLAIMED, MAKEBLOCK LIMITS THE DURATION AND REMEDIES OF SUCH WARRANTIES TO THE DURATION OF THIS EXPRESS WARRANTY AND, AT MAKEBLOCK’S OPTION, THE REPAIR OR REPLACEMENT SERVICES DESCRIBED BELOW. SOME STATES (COUNTRIES AND PROVINCES) DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY (OR CONDITION) MAY LAST, SO THE LIMITATION DESCRIBED ABOVE MAY NOT APPLY TO YOU.
Remarks: Makeblock reserves the right, at its sole discretion, to interpret and amend this warranty policy at any time.
Warranty Period of Product
|Laserbox Pro||PCB, motor, camera, Laser tube, guide rail, and conveyor belt, etc.||12 Months|
|Filter cartridge, wood board, power cord, aviation connector, user manual, package, and honeycomb panel, etc.||No applicable to this Limited Warranty. Makeblock only provides free replacement for the defective part upon receiving.|
Note 1:The “Warranty Period” above starts when the product is received, with the receipt date as a reference. Please keep the invoice for your records. In the absence of a valid receipt, the warranty begins on the ex-factory date.
Note 2:Laser tube warranty terms: <1> Makeblock promises to provide warranty service if the laser tube has a crack upon arrival. <2> Within the warranty period, Makeblock promises to provide warranty service if the laser tube has no visible damage on its appearance but it is malfunctioning (for instance, no laser light coming out) during LaserBox operation. <3> Within the warranty period, Makeblock will not provide warranty service, if the laser tube has a crack on its appearance during LaserBox operation, including but not limited to a crack caused by improper carrying or low operating environment temperature.
Thanks for choosing makeblock xTool, if you need repair service, please send email to email@example.com, we will be glad to reply you.