xToolCare Terms of Service
Thank you for purchasing xToolCare. Please note the following important points:
- By purchasing xToolCare, you acknowledge that you have read, understood, and agreed to these terms.
- To ensure that you can enjoy the services normally, xToolCare and the corresponding machine must be purchased at xTool official website.
- You can enjoy xToolCare services after purchasing a machine and its xToolCare on the official xTool website, Amazon, or eBay.
- A single xTool machine can only bind to xToolCare once.
- The SN barcode and logistics sweep label of the machine is essential for using xToolCare. Please keep the information private and well. It is advised that you take photos of the SN barcode and logistics sweep label when the product arrives.
1. Introduction
All xToolCare services are provided by https://www.xtool.com/.
The following is an introduction to xToolCare.
xToolCare services may differ depending on the product. Please refer to a product’s page description when purchasing xToolCare.
1.1 Validity Period
xToolCare will take effect after the expiration of the standard warranty on the laser machine. And it lasts for one year.
1.2 Warranty Events
You are entitled to two warranty events in the validity period. Generally, machine damage and malfunction can be repaired through component replacement and whole machine repair.
*xTool technician will help you diagnose the machine failure and provide corresponding solutions. Repair only applies to damage or malfunction that has been confirmed by the xTool technical engineer. And each time, only one machine or one component can be repaired.
1.3 Two-Way Shipping
Free two-way shipping is only available in the US, except for some remote areas, such as Alaska, Hawaii, Puerto Rico, Guam, Armed Forces Pacific, Armed Forces Europe, and Armed Forces Americas. For customers from other countries and regions, only free return shipping is available.
1.4 Technical Support
xTool after-sales service center will respond to your service request within 12 hours, except for holidays. Your problems, including software, firmware, and hardware issues, can be solved through remote guidance or by sending the whole machine for repair.
1.5 Factory Repair
All replacement components and repair services come from xTool original factory. The machine failure and damage will be accessed by xTool technicians. Then the repair measures will be provided based on technician assessment.
1.6 Exclusive Access
xToolCare is exclusive to https://www.xtool.com/. You can only get it at the xTool official website. (Only when you buy the machine and xToolCare at the xTool official website, you can enjoy the service). It is not open to Amazon, https://eu.xtool.com/, Amazon, or other non-official channels.
2. Clauses
2.1 Service of Scope
2.1.1 Scenarios Within the Service Scope
The following is the scope of coverage for xToolCare. Any expenses incurred outside the scope of coverage will be handled at your own expense.
1) Replacement Service covers the main components during normal use or due to accidents, and components are defined below:
- For xTool D1 Pro: laser module, PCB, motor, baffle assembly, power adapter, light shaft, power cord, guide rail, conveyor belt, motor connection cable, laser connection cable, and USB cable.
- For xTool M1: laser module, rotation attachment (if included), fan(according to problem), power adapter, and blade holder.
- For Laserbox Rotary: reflective mirror, focus lens, PCB, laser tube, power supply for laser tube, air pump, water pump, power supply for the mainboard.
*Notice, when replacing the laser head or laser tube, you need to pay a certain replacement fee according to different laser machines (the pricing plan is clearly illustrated in 2.2 Plan). No additional charge for other component replacement.
*Some machine malfunctions and failures can be settled through component replacement. The replacement solution will be provided according to xTool technical diagnosis.
2) Machine Sending for Repair covers the laser machine damaged due to normal use or accidents. The machines include xTool D1 Pro, xTool M1, and xTool Laserbox Rotary.
- For xTool M1: PCB, guide rail, camera, fan(according to the problem), power adapter, and belt.
- For Laserbox Rotary: motor and guide rail.
*Once xTool technician diagnoses that the failures and damage can only be settled by sending the machine for repair. xTool after-sales service department will contact express for you. (Free two-way shipping does not cover all the countries and regions, refer to 1.3 Two-Way Shipping for details).
3) Extended Standard Warranty Service covers malfunctions, failure, and damage only during normal use. The main components are listed below:
- For xTool D1 Pro: PCB, motor, baffle assembly, power adapter, light shaft, power cord, guide rail, conveyor belt, motor connection cable, laser connection cable, and USB cable.
- For xTool M1: rotation attachment (if included), fan(according to the problem), power adapter, and blade holder.
- For Laserbox Rotary: reflective mirror, focus lens, PCB, power supply for laser tube, air pump, water pump, power supply for the mainboard.
2.1.2 Exclusions
The losses, expenses, and liabilities listed below are not covered by any of the xToolCare services:
1) The part is not covered by the service.
2) xTool laser product is completely destroyed and cannot be recovered.
3) xTool product is lost.
4) Purchase the xToolCare after the machine fails.
5) Damage is covered by the standard warranty.
6) Damage caused by using the xTool product with a non-xTool product or third-party accessory/software that is not authorized by xTool.
7) Damage to components caused by unauthorized repair or replacement.
8) Damage to the product is caused by deliberate actions.
9) Damage to the product caused by installation, usage, or operation not in accordance with the recommended use, as outlined in the product's user manual.
10) Damage to the xTool product caused by using the product to engage in illegal activities.
11) Direct or indirect loss caused by a natural disaster, war, military action, riot, coup, terrorist activities, etc.
12) Damage to the product is caused by nuclear radiation, nuclear explosion, nuclear pollution, or other radioactive pollution.
13) Products are purchased from non-xTool official or authorized channels.
14) xToolCare and the corresponding product are not purchased from the same country or region.
15) The service is applied outside of the coverage area.
16) The date when you apply for the services is not within the validity period of the service.
17) Failure to apply for the service in accordance with the service process.
2.2 Plan
| Product | Power | Basic Service Fee | 2 Incident Costs with xToolCare |
| xToolCare for D1 Pro | 5W | $69.99 | $39.98 |
| 10W | $79.99 | $59.98 | |
| 20W | $159.99 | $99.98 | |
| xToolCare for M1 | 5W | $79.99 | $39.98 |
| 10W | $89.99 | $59.98 | |
| xToolCare for P2 | 55W | $299.99 | $199.98 |
*Notice! The basic service fee for xToolCare for D1 Pro 2-in-1 Kit 10W and xToolCare for D1 Pro 2-in-1 Kit 20W are the same as xToolCare for D1 Pro 10W and xToolCare for D1 Pro 20W.
2.3 Component Coverage
For xTool S1
| Component Name | Standard Warranty | with xToolCare |
| Main control board | 12 months | 24 months |
| Laser module | 12 months | 24 months |
| Power adaptor | 12 months | 24 months |
| Exhaust fan | 6 months | 12 months |
| Z-axis panel | 6 months | 12 months |
| Blind window | 6 months | 12 months |
| Front plate | 6 months | 12 months |
| TF card | 6 months | 12 months |
| Emergency stop switch | 6 months | 12 months |
| Limit sensor | 6 months | 12 months |
| Blade | Not covered | Not covered but enjoying free replacement with invoice |
| Power cord | Not covered | Not covered but enjoying free replacement with invoice |
| USB connection cable | Not covered | Not covered but enjoying free replacement with invoice |
| USB security key | Not covered | Not covered but enjoying free replacement with invoice |
| Distance sensor | Not covered | Not covered but enjoying free replacement with invoice |
| Exhaust pipe | Not covered | Not covered but enjoying free replacement with invoice |
| Key screwdriver | Not covered | Not covered but enjoying free replacement with invoice |
| Screw | Not covered | Not covered but enjoying free replacement with invoice |
| Manual guide | Not covered | Not covered but enjoying free replacement with invoice |
| Material package | Not covered | Not covered but enjoying free replacement with invoice |
| Protective lens | Not covered | Not covered but enjoying free replacement with invoice |
| Product | Warranty | Details | Warranty Period with xTooolCare | Warranty Period without xTooolCare |
|---|---|---|---|---|
| xTool S1 | Main Parts | The main parts of the product except the non-warranty parts below. | 24 Months | 12 Months |
| xTool S1 | Accessories | Lens protector, User Manual, material, screwdriver, toolkit, grease | No Warranty (Free replacement if damagedupon receipt) | No Warranty (Free replacement if damagedupon receipt) |
*xToolCare only applies to damage or malfunction that has been confirmed by the xTool technical engineer. And each time, only one machine or one component can be repaired.
For xTool F1
| Component Name | Standard Warranty | with xToolCare |
| PCB (including main board, knob control, and interface board) | 12 months | 24 months |
| Motor | 12 months | 24 months |
| Laser module (includng lens) | 12 months | 24 months |
| Fan | 3 months | 6 months |
| Cover shield | 3 months | 6 months |
| Power adapter | 3 months | 6 months |
| Power cord | 3 months | 6 months |
| USB cable | 3 months | 6 months |
| Product | Warranty | Details | Warranty Period with xTooolCare | Warranty Period without xTooolCare |
|---|---|---|---|---|
| xTool F1 | Main Parts | The main parts of the product except the non-warranty parts below. | 24 Months | 12 Months |
| xTool F1 | Accessories | UserManual, material, screwdriver,toolkit, grease | No Warranty (Free replacement if damagedupon receipt) | No Warranty (Free replacement if damagedupon receipt) |
*xToolCare only applies to damage or malfunction that has been confirmed by the xTool technical engineer. And each time, only one machine or one component can be repaired.
For xTool F1 Ultra
| Product | Warranty | Details | Warranty Period with xTooolCare | Warranty Period without xTooolCare |
|---|---|---|---|---|
| xTool F1 Ultra | Main Parts | The main parts of the product exceptthe non-warranty parts below. | 24 Months | 12 Months |
| xTool F1 Ultra | Accessories | User Manual, material, screwdriver,toolkit, grease | No Warranty (Free replacement if damagedupon receipt) | No Warranty (Free replacement if damagedupon receipt) |
*xToolCare only applies to damage or malfunction that has been confirmed by the xTool technical engineer. And each time, only one machine or one component can be repaired.
For xTool D1 Pro
| Component Name | Standard Warranty | xToolCare |
| PCB | 12 months | 24 months |
| Motor | 12 months | 24 months |
| Guide rail | 12 months | 24 months |
| Laser module | 12 months | 24 months |
| Power adapter | 3 months | 6 months |
| Conveyor belt | 3 months | 6 months |
| Motor connection cable | 3 months | 6 months |
| Laser connection cable | 3 months | 6 months |
| Product | Warranty | Details | Warranty Period with xTooolCare | Warranty Period without xTooolCare |
|---|---|---|---|---|
| xTool D1 pro | Main Parts | The main parts of the product except the non-warranty parts below. | 24 Months | 12 Months |
| xTool D1 pro | Accessories | User Manual, material, screwdriver, toolkit, grease | No Warranty (Free replacement if damagedupon receipt) | No Warranty (Free replacement if damagedupon receipt) |
*xToolCare only applies to damage or malfunction that has been confirmed by the xTool technical engineer. And each time, only one machine or one component can be repaired.
For xTool M1
| Component Name | Standard Warranty | xToolCare |
| PCB | 12 months | 24 months |
| Motor | 12 months | 24 months |
| Laser module | 12 months | 24 months |
| Camera | 12 months | 24 months |
| Guide rail | 12 months | 24 months |
| Rotary attachment (if included) | 12 months | 24 months |
| Power adapter | 3 months | 6 months |
| Timing belt | 3 months | 6 months |
| Blade holder | 3 months | 6 months |
| Product | Warranty | Details | Warranty Period with xTooolCare | Warranty Period without xTooolCare |
|---|---|---|---|---|
| xTool M1 | Main parts | The main parts of the product except the non-warranty parts below. | 24 Months | 12 Months |
| xTool M1 | Accessories | User Manual, Material, Grease, Blade module,Cutting Mats. | No Warranty (Free replacement if damagedupon receipt) | No Warranty (Free replacement if damagedupon receipt) |
*xToolCare only applies to damage or malfunction that has been confirmed by the xTool technical engineer. And each time, only one machine or one component can be repaired.
For xTool M1 Ultra
| Product | Warranty | Details | Warranty Period with xTooolCare | Warranty Period without xTooolCare |
|---|---|---|---|---|
| xTool M1 Ultra | Main parts | The main parts of the product except the non-warranty parts below. | 24 Months | 12 Months |
| xTool M1 Ultra | Accessories | User Manual, Material, Toolkit, Grease, Smoke exhaust module,Filter,Blade,Blade holder,Pen,Pen holder, Ink cartridge, Cutting mats. | No Warranty (Free replacement if damagedupon receipt) | No Warranty (Free replacement if damagedupon receipt) |
*xToolCare only applies to damage or malfunction that has been confirmed by the xTool technical engineer. And each time, only one machine or one component can be repaired.
For xTool P2
| Component Name | Standard Warranty | with xToolCare |
| Laser power supply | 12 months | 24 months |
| Swithching power supply | 12 months | 24 months |
| Circuit board | 12 months | 24 months |
| Motor (including Water pump / Air pump) | 12 months | 24 months |
| Camera | 12 months | 24 months |
| Electronic lock switch | 12 months | 24 months |
| Guide rail | 12 months | 24 months |
| Timing belt | 12 months | 24 months |
| Laser tube | 6 months | 12 months |
| Reflector | 3 months | 6 months |
| Focuing mirror | 3 months | 6 months |
| Slat | Not covered | Not covered but enjoying free replacement with invoice |
| Drawer | Not covered | Not covered but enjoying free replacement with invoice |
| Power cord | Not covered | Not covered but enjoying free replacement with invoice |
| USB cable | Not covered | Not covered but enjoying free replacement with invoice |
| Exhaust pipe | Not covered | Not covered but enjoying free replacement with invoice |
| Funnel | Not covered | Not covered but enjoying free replacement with invoice |
| Antifreeze | Not covered | Not covered but enjoying free replacement with invoice |
| Screwdriver | Not covered | Not covered but enjoying free replacement with invoice |
| Manual guide | Not covered | Not covered but enjoying free replacement with invoice |
| Consumable clips | Not covered | Not covered but enjoying free replacement with invoice |
| Product | Warranty | Details | Warranty Period with xTooolCare | Warranty Period without xTooolCare |
|---|---|---|---|---|
| xTool P2 | Main Parts | The main parts of the product exceptthe non-warranty parts and wearing parts below. | 24 Months | 12 Months |
| xTool P2 | Wearing parts | Laser tube | 12 Months | 6 Months |
| xTool P2 | Accessories | Slats, drawer, power cord,USB cable, exhaust pipe, funnel, antifreeze,material kit, screwdriver, manual guide, material clamp | No Warranty (Free replacement if damaged upon receipt) | No Warranty (Free replacement if damagedupon receipt) |
*xToolCare only applies to damage or malfunction that has been confirmed by the xTool technical engineer. And each time, only one machine or one component can be repaired.
For xTool P2S
| Product | Warranty | Details | Warranty Period with xTooolCare | Warranty Period without xTooolCare |
|---|---|---|---|---|
| xTool P2 | Main Parts | The main parts of the product exceptthe non-warranty parts and wearing parts below. | 24 Months | 12 Months |
| xTool P2 | Wearing parts | Laser tube | 12 Months | 6 Months |
| xTool P2 | Accessories | Slats, drawer, power cord,USB cable, exhaust pipe, funnel, antifreeze,material kit, screwdriver, manual guide, material clamp | No Warranty (Free replacement if damaged upon receipt) | No Warranty (Free replacement if damagedupon receipt) |
*xToolCare only applies to damage or malfunction that has been confirmed by the xTool technical engineer. And each time, only one machine or one component can be repaired.
3. Service of Process
3.1 xToolCare Purchase
Valid only if you purchase xToolCare within one month of the machine order being delivered.
3.2 Contact xTool Customer Service
Email xTool with tag #xToolCare at support@xtool.com and provide your valid order number for both machine and xToolCare.
3.3 Problem Report & Diagnosis
Provide photos of machine SN barcode and logistics sweep label. Clearly articulate the problem. And support xTool technicians in diagnosing the problem.
3.4 Repair or Replacement
Based on xTool technical diagnosis, our after-sales staff will send you replacement components or arrange for machine repair.
*If you want to replace the laser head, xTool customer service will arrange delivery within 1-3 workdays(If the components are in stock in the xTool US warehouse) after you pay the replacement fee. The arrival time needs to be based on your location and local logistics transportation time.
*Based on technical judgment, if your machine only needs to replace components to complete the repair, we will arrange component delivery within 1-3 workdays (If the component is in stock in the xTool US warehouse) and inform you of the shipping code. The arrival time needs to be based on your location and local logistics transportation time.
*Based on technical judgment, if the machine needs to be sent for repair, we will arrange a return label within 1 workday and feedback on the digital return label to you. After printing the return label, you need to glue the label to the package and take the packaged machine to the local logistics point for delivery. The delivery cost will be covered by xTool.
4. Termination of Service
In the case that xTool has fully fulfilled the obligations of the xToolCare service, the service will be terminated under one of the following circumstances:
1) The coverage period agreed for each service has expired.
2) The applicable service quota has been reached.
3)The user has requested to exit xToolCare, and the request has been confirmed by xTool.
5. Return and Transfer of xToolCare Service
1) You can get a refund if you are within 30 days of your xToolCare order and none of xToolCare services have been used.
2) xToolCare cannot be transferred to another user or machine after purchase.
6. Service Upgrade
1) xToolCare for D1 cannot be upgraded to xToolCare for D1 Pro.
2) Customers who have purchased xToolCare for D1 Pro V1 enjoy the right to upgrade to xToolCare V2.
xToolCare Terms of Service
Thank you for purchasing xToolCare. Please note the following important points:
- By purchasing xToolCare, you acknowledge that you have read, understood, and agreed to these terms.
- To ensure that you can enjoy the services normally, xToolCare and the corresponding machine must be purchased at xTool official website.
- Only when you buy both machine and xToolCare at xTool official website, can you enjoy the service.
- A single xTool machine can only bind to xToolCare once.
- The SN barcode and logistics sweep label of the machine is essential for using xToolCare. Please keep the information private and well. It is advised that you take photos of the SN barcode and logistics sweep label when the product arrives.
1. Introduction
All xToolCare services are provided by https://www.xtool.com/.
The following is an introduction to xToolCare.
xToolCare services may differ depending on the product. Please refer to a product’s page description when purchasing xToolCare.
1.1 Validity Period
xToolCare will take effect after the expiration of the standard warranty on the laser machine. And it lasts for one year.
1.2 Warranty Events
You are entitled to two warranty events in the validity period. Generally, machine damage and malfunction can be repaired through component replacement and whole machine repair.
*xTool technician will help you diagnose the machine failure and provide corresponding solutions. Repair only applies to damage or malfunction that has been confirmed by the xTool technical engineer. And each time, only one machine or one component can be repaired.
1.3 Two-Way Shipping
Free two-way shipping is only available in the US, except for some remote areas, such as Alaska, Hawaii, Puerto Rico, Guam, Armed Forces Pacific, Armed Forces Europe, and Armed Forces Americas. For customers from other countries and regions, only free return shipping is available.
1.4 Technical Support
xTool after-sales service center will respond to your service request within 12 hours, except for holidays. Your problems, including software, firmware, and hardware issues, can be solved through remote guidance or by sending the whole machine for repair.
1.5 Factory Repair
All replacement components and repair services come from xTool original factory. The machine failure and damage will be accessed by xTool technicians. Then the repair measures will be provided based on technician assessment.
1.6 Exclusive Access
xToolCare is exclusive to https://www.xtool.com/. You can only get it at the xTool official website. (Only when you buy the machine and xToolCare at the xTool official website, you can enjoy the service). It is not open to Amazon, https://eu.xtool.com/, Amazon, or other non-official channels.
2. Clauses
2.1 Service of Scope
2.1.1 Scenarios Within the Service Scope
The following is the scope of coverage for xToolCare. Any expenses incurred outside the scope of coverage will be handled at your own expense.
1) Replacement Service covers the main components during normal use or due to accidents, and components are defined below:
- For xTool D1 Pro: laser module, PCB, motor, baffle assembly, power adapter, light shaft, power cord, guide rail, conveyor belt, motor connection cable, laser connection cable, and USB cable.
- For xTool M1: laser module, rotation attachment (if included), fan(according to problem), power adapter, and blade holder.
- For Laserbox Rotary: reflective mirror, focus lens, PCB, laser tube, power supply for laser tube, air pump, water pump, power supply for the mainboard.
*Notice, when replacing the laser head or laser tube, you need to pay a certain replacement fee according to different laser machines (the pricing plan is clearly illustrated in 2.2 Plan). No additional charge for other component replacement.
*Some machine malfunctions and failures can be settled through component replacement. The replacement solution will be provided according to xTool technical diagnosis.
2) Machine Sending for Repair covers the laser machine damaged due to normal use or accidents . The machines include xTool D1 Pro, xTool M1, and xTool Laserbox Rotary.
- For xTool M1: PCB, guide rail, camera, fan(according to the problem), power adapter, and belt.
- For Laserbox Rotary: motor and guide rail.
*Once xTool technician diagnoses that the failures and damage can only be settled by sending the machine for repair. xTool after-sales service department will contact express for you. (Free two-way shipping does not cover all the countries and regions, refer to 1.3 Two-Way Shipping for details).
3) Extended Standard Warranty Service covers malfunctions, failure, and damage only during normal use. The main components are listed below:
- For xTool D1 Pro: PCB, motor, baffle assembly, power adapter, light shaft, power cord, guide rail, conveyor belt, motor connection cable, laser connection cable, and USB cable.
- For xTool M1: rotation attachment (if included), fan(according to the problem), power adapter, and blade holder.
- For Laserbox Rotary: reflective mirror, focus lens, PCB, power supply for laser tube, air pump, water pump, power supply for the mainboard.
2.1.2 Exclusions
The losses, expenses, and liabilities listed below are not covered by any of the xToolCare services:
1) The part is not covered by the service.
2) xTool laser product is completely destroyed and cannot be recovered.
3) xTool product is lost.
4) Purchase the xToolCare after the machine fails.
5) Damage is covered by the standard warranty.
6) Damage caused by using the xTool product with a non-xTool product or third-party accessory/software that is not authorized by xTool.
7) Damage to components caused by unauthorized repair or replacement.
8) Damage to the product is caused by deliberate actions.
9) Damage to the product caused by installation, usage, or operation not in accordance with the recommended use, as outlined in the product's user manual.
10) Damage to the xTool product caused by using the product to engage in illegal activities.
11) Direct or indirect loss caused by a natural disaster, war, military action, riot, coup, terrorist activities, etc.
12) Damage to the product is caused by nuclear radiation, nuclear explosion, nuclear pollution, or other radioactive pollution.
13) Products are purchased from non-xTool official or authorized channels.
14) xToolCare and the corresponding product are not purchased from the same country or region.
15) The service is applied outside of the coverage area.
16) The date when you apply for the services is not within the validity period of the service.
17) Failure to apply for the service in accordance with the service process.
2.2 Plan
| Product | Power | Basic Service Fee | Cost Per Replacement for Blue Laser Head | Cost Per Replacement for Infrared Laser Head |
| xToolCare for D1 Pro | 5W | $69.99 | $19.99 | N/A |
| 10W | $79.99 | $29.99 | $49.99 | |
| 20W | $159.99 | $49.99 | $49.99 | |
| xToolCare for M1 | 5W | $79.99 | $19.99 | N/A |
| 10W | $89.99 | $29.99 | N/A | |
| xToolCare for Laser box Rotary | 40W | $299.99 | $99.99 | N/A |
*Notice! The basic service fee for xToolCare for D1 Pro 2-in-1 Kit 10W and xToolCare for D1 Pro 2-in-1 Kit 20W are the same as xToolCare for D1 Pro 10W and xToolCare for D1 Pro 20W. Need to pay attention: The replacement cost for blue laser head or infrared laser head is different.
2.3 Component Coverage
For xTool D1 Pro
| Component Name | Standard Warranty | xToolCare |
| Laser module | 12 months | 24 months |
| PCB | 12 months | 24 months |
| Motor | 12 months | 24 months |
| Guide rail | 12 months | 24 months |
| Baffle assembly | 12 months | 24 months |
| Limit sensors | 12 months | 24 months |
| Power adapter | 3 months | 15 months |
| Conveyor belt | 3 months | 15 months |
| Laser connection cable | 3 months | 15 months |
| Motor connection Cable | 3 months | 15 months |
| Light shaft | 3 months | 15 months |
| Power cord | Not included | 12 months |
| USB cable | Not included | 12 months |
*You are entitled to two warranty events in the validity period.
For xTool M1
| Component Name | Standard Warranty | with xToolCare |
| Laser module | 12 months | 24 months |
| PCB | 12 months | 24 months |
| Guide rail | 12 months | 24 months |
| Camera | 12 months | 24 months |
| Rotation attachment (if included) | 12 months | 24 months |
| Fan | 12 months | 24 months |
| Power adapter | 3 months | 15 months |
| Belt | 3 months | 15 months |
| Blade holder | 3 months | 15 months |
*You are entitled to two warranty events in the validity period.
For xTool Laserbox Rotary
| Component Name | Standard Warranty | with xToolCare |
| Reflective mirror | 12 months | 24 months |
| Focus lens | 12 months | 24 months |
| PCB | 12 months | 24 months |
| Laser tube | 12 months | 24 months |
| Power supply for laser tube | 12 months | 24 months |
| Air pump | 12 months | 24 months |
| Water pump | 12 months | 24 months |
| Power supply for mainboard | 12 months | 24 months |
| Motor | 12 months | 24 months |
| Guide Rail | 12 months | 24 months |
*You are entitled to two warranty events in the validity period.
3. Service of Process
3.1 xToolCare Purchase
Valid only if you purchase xToolCare within one month of the machine order being delivered.
3.2 Contact xTool Customer Service
Email xTool with tag #xToolCare at support@xtool.com and provide your valid order number for both machine and xToolCare.
3.3 Problem Report & Diagnosis
Provide photos of machine SN barcode and logistics sweep label. Clearly articulate the problem. And support xTool technicians in diagnosing the problem.
3.4 Repair or Replacement
Based on xTool technical diagnosis, our after-sales staff will send you replacement components or arrange for machine repair.
*If you want to replace the laser head, xTool customer service will arrange delivery within 1-3 workdays(If the components are in stock in the xTool US warehouse) after you pay the replacement fee. The arrival time needs to be based on your location and local logistics transportation time.
*Based on technical judgment, if your machine only needs to replace components to complete the repair, we will arrange component delivery within 1-3 workdays (If the component is in stock in the xTool US warehouse) and inform you of the shipping code. The arrival time needs to be based on your location and local logistics transportation time.
*Based on technical judgment, if the machine needs to be sent for repair, we will arrange a return label within 1 workday and feedback on the digital return label to you. After printing the return label, you need to glue the label to the package and take the packaged machine to the local logistics point for delivery. The delivery cost will be covered by xTool.
4. Termination of Service
In the case that xTool has fully fulfilled the obligations of the xToolCare service, the service will be terminated under one of the following circumstances:
1) The coverage period agreed for each service has expired.
2) The applicable service quota has been reached.
3) The user has requested to exit xToolCare, and the request has been confirmed by xTool.
5. Return and Transfer of xToolCare Service
1) You can get a refund if you are within 30 days of your xToolCare order and none of xToolCare services have been used.
2) xToolCare cannot be transferred to another user or machine after purchase.
6. Service Upgrade
1) xToolCare for D1 cannot be upgraded to xToolCare for D1 Pro.
2) Customers who have purchased xToolCare for D1 Pro V1 enjoy the right to upgrade to xToolCare V2.
